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KLM x BAGTAG take the next step toward 
seamless and sustainable baggage check-in

KLM passengers can now create baggage labels at home via the BAGTAG app. The information is loaded on the electronic BAGTAG devices the customer uses.

KLM is one of the first airlines to be featured in the app. With an electronic bag tag passengers don’t have to wait at an airport desk for a paper tag to be printed and manually attached to the baggage. Using an electronic bagtag saves time in the check-in process at the airport for both passenger and airline. By enabling this feature in the BAGTAG app, KLM passengers can use all BAGTAG supported electronic bag tag devices on most KLM flights. This feature includes the first generation Ready to scan NFC tag BAGTAG devices, the recently launched battery-less BAGTAG device and all RIMOWA suitcases with similar built-in technology. “Electronic bag tags will make the check-in process more efficient for our passengers and will help decrease the environmental footprint of paper tags.” – Boet Kreiken, EVP Customer Experience KLM.

More seamless & sustainable
The implementation of electronic bag tags helps KLM to even further improve the customer experience and to decrease the environmental footprint by reducing the use of paper tags. The innovation does not require any operational changes in baggage handling.

At home in Holland
The Dutch carrier has chosen a technology partner close to home, as BAGTAG is founded and developed in the Netherlands. The devices are thus by Dutch design and being so close to base, gave the opportunity to extensively test the concept at KLM’s hub Schiphol.

“We are excited to have “our” own national airline at the forefront of this technology with us and look forward to help further optimising the KLM customer experience – Jasper Quak, Managing, Director BAGTAG.